At Delight Dock, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Cancellation Policy outlined below:

Refunds:

• We offer refunds on eligible items within 7 – 10 days of the purchase date.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase is required for all refund requests.
• Refunds will be issued to the original method of payment used for the purchase.
• Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Cancellation:

• You may cancel your order within 3 days of placing it for a full refund.
• To cancel an order, please contact our customer support team at hello@delightdock.com with your order details.
• Orders cannot be canceled once they have been shipped. In such cases, you may return the item(s) following our refund process.

Exceptions:

• Customized or personalized items may not be eligible for refunds unless they are defective or damaged.

Process:

• To request a refund or initiate a cancellation, please contact our customer support team at hello@delightdock.com with your order details.
• Our team will review your request and provide instructions on how to proceed.

Refund Processing Time:

• Refunds are typically processed within 7 days of receiving the returned item(s).
• Please allow additional time for the refund to appear in your account depending on your bank or credit card issuer’s policies.

Contact Us:

• If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at hello@delightdock.com.